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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the first thing you should do is press the Help button, which is visible on each and every page. A pop-up menu will appear. It includes in-depth info about all the actions that you can perform on the page in question. Each pop-up menu appears on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have a huge variety of how-to videos describing how to use our web hosting Control Panel. They're intended for those of you who want to see how things are being done instead of only reading articles. In this way, anyone can swiftly get to know our web hosting Control Panel by merely watching our step-by-step educational video clips.

F.A.Q.

If you can't find the solution you are looking for, examine our extensive FAQ database, which comprises questions asked by real clients and offers real solutions. We constantly "revamp" our FAQ database with new Q&A's in order to encompass all the new additions and innovations associated with our platform.

Ticketing System

If you still can't discover the solution you need in the Frequently Asked Questions database either, you can touch base with our fantastic team of support engineers available 24-7 and eager to help you with any question. Each support ticket you send will be replied to in less than one hour (the average trouble ticket response time being about 20 minutes), so you will never have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone:
US International:
UK Phone:
AU Phone:
OUR ID:

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com